- Do you have a minimum order?
We do not have a minimum order requirement to purchase our merchandise. We will ship any order any size. However, to save money on shipping in the future, we will let you know when you can add to your shipment for no additional cost.
- What forms of payment do you accept?
We accept all major credit cards: Mastercard, Visa, American Express and Discover.
- If I place an order with your company, when should I expect to receive it?
If you place your order by 3:00 pm local time Monday through Friday your order will process the same day, and will ship the following day. If you place an order on Saturday or Sunday, your order will process on Monday. *This excludes holidays*. In the event that your order is placed and the next business day falls on a holiday, we will ship out the order on the next business day after the observed holiday. You select which level of service that fits your needs best. The majority of the orders that we ship are received within 2-3 business days.
- What shipping method do you use for shipping out your merchandise?
We ship our merchandise utilizing United States Post Service (Flat Rate Service). This provides you with the lowest cost possible, no matter what zip code it’s being delivered to. If your preference is that you receive the order earlier than the standard delivery methods, Priority Express Mail is also available.
- Is the merchandise on the website in stock?
Yes, if for any reason you place an order for an item that does not have an “Out of Stock” banner in the corner, and the merchandise is not available, we will apply a 10% discount to your order, and ship it to you for free (via Overnight service) when it becomes available.
- Do you have a showroom where I can see the merchandise?
We currently do not have a showroom where you are able to see merchandise. However, we are always on the road joining you at events all over the US. Please check out our events section to see where you can find us next.
- What is the best way to contact BONKGear?
You may contact customer service at 844-462-6654. Customer service will be happy to answer any questions you may have regarding our company, availability of product or any other concerns that you may have. Customer service is available from 8:00am-5:00pm Monday through Friday, Saturday from 8:00am-2:00pm and closed Sunday.
- What is your return policy?
We guarantee that you will be 100% satisfied with the product that you have purchased. If you are not, you can return your order to the warehouse for a full refund of the item cost within 30 days of your order date. Returns must be unwashed and unworn in the original packaging. Go to My Account to begin the return process. If you purchased your gear without creating an account, please call 1-844-GOBONKGEAR and a Customer Service Representative will be glad to assist you with the return.
If you are interested in exchanging your product for another size of style (must request the same theme), we are willing to get your new shirt to you for FREE. All that we ask is that you return the package to us, and we will exchange the shirt and get the new one on its way. You can expect it to arrive to you within 3 days of the approval (some exceptions may apply).
- What should I do if my order has damaged or missing merchandise?
Please let us know immediately if you receive damaged merchandise or discover that merchandise is missing. Contact customer service at 1-844-462-6544 or email us at firstname.lastname@example.org. We will replace any merchandise that is lost or damaged right away.